The tool that gives Zendesk superpowers!
Are you looking to optimise the management of your Zendesk customer service? Would you like to extend the functionality of your CRM?
Then we’ve got some good news for you: XPCloud is now partnering with SweetHawk, the leading workflow enhancement application for Zendesk.
Already a Zendesk fan? Find out how you can enjoy it even more with SweetHawk.
SweetHawk, the ideal tool for building powerful workflows
Designed to enhance the potential of Zendesk, SweetHawk increases the efficiency of your customer service tool, while making it easier to use. All of this, of course, by adapting precisely to the characteristics of your business.
From HR process automation to ITSM change management, SweetHawk offers a complete solution to meet a multitude of needs. Multi-tasking, SweetHawk applications also promote the rigorous application of service level agreements (SLAs) and operational agreements (OLAs). Perfectly versatile, they are also an invaluable aid to project management.
Key applications for even greater performance
SweetHawk is a set of 16 applications offering crucial functionality to optimise your Zendesk workflows.
Here’s a quick look at some of the key applications that could revolutionise the way you use Zendesk CRM:
- Approve” application: allows you to create flexible and traceable approval processes, making validation a breeze.
- Calendar” application: thanks to this application, tasks are automatically integrated into the calendar. You’ll never miss a deadline again!
- Tasks” application: to automate task lists, sub-tasks and workflows. The result? More efficient project management and service requests.
- Notify” application: an application that lets you stay informed at all times about what’s happening in Zendesk, thanks to customisable contextual notifications.
- Recurring Tickets” application: try it out and you’ll see how much easier it is to create recurring tickets (renewing customer contracts, resetting passwords, etc.)! All you have to do is define the details of the ticket and then specify how often you want it to be created.
- Survey” application: a cutting-edge tool for getting to know your customers’ feelings even better. Thanks to NPS surveys, you can refine your analysis of customer opinions and obtain audits to summarise them.
SweetHawk: a single solution with multiple benefits
Automating tasks and workflows, increasing operational efficiency, respecting processes, managing service requests, improving the customer and agent experience… Are you dreaming of it? Then maybe it’s time to switch to SweetHawk, XPCloud’s new partner for the Zendesk solution!
Thanks to the centralisation of all tasks within a single platform boosted by SweetHawk efficiency, you save time, improve the working comfort of your teams, and increase the level of satisfaction of your customers… Why hesitate any longer?
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Contact XPCloud now: we’ll be delighted to explain in detail how SweetHawk can help you reach new heights!