Deploying a customer service, AI or collaboration solution is not just about choosing the right tool. Success depends above all on how the project is scoped, configured, integrated and adopted by the teams.
XPCloud is a Zendesk Premier Partner and Zoom Gold Partner. These certifications demonstrate our level of expertise across two major ecosystems: customer experience, contact centers, AI, cloud telephony and collaboration.
For our clients, these statuses provide real reassurance: the ability to rely on a partner recognized by the software vendors, able to secure technical choices, accelerate deployment and maximize the value of the solutions implemented.
Certifications that secure your project
XPCloud certifications are not just badges. They reflect a level of expertise validated by the software vendors and maintained over time by our teams.
They cover several key aspects of a project:
- consulting and pre-sales;
- implementation;
- technical expertise;
- deployment;
- team support;
- usage optimization after go-live.
This global expertise helps avoid configuration errors, unsuitable licensing choices or deployments that are too far removed from real business needs.
Zendesk Premier Partner: advanced expertise in customer experience
XPCloud is a Zendesk Premier Partner, the highest level of recognition in the Zendesk partner program.
This status reflects our ability to support demanding Zendesk projects, from design through to continuous optimization. It demonstrates our mastery of Zendesk solutions and the quality of the projects delivered for our clients.
We work across the full Zendesk ecosystem:
- omnichannel customer support;
- process automation;
- Zendesk AI integration;
- contact center;
- analytics and performance management;
- self-service and knowledge base;
- internal services and Employee Services.
For you, this means the confidence of deploying a well-structured, coherent Zendesk environment, tailored to both your customer flows and your internal teams.
Zoom Gold Partner: expertise in communication and contact centers
XPCloud is also a Zoom Gold Partner.
This partnership confirms our expertise in Zoom solutions dedicated to communication, collaboration and contact centers. Zoom is no longer limited to video conferencing: the platform now supports broader use cases around cloud telephony, hybrid meetings, internal communication and customer experience.
XPCloud supports companies with:
- Zoom Contact Center;
- Zoom Phone;
- meetings and collaborative spaces;
- hybrid work use cases;
- integration of Zoom with existing business tools.
The goal: to implement a smooth, reliable communication infrastructure that is genuinely adapted to your organization.
What you gain with a certified partner
| Project stage | What XPCloud brings | What it changes for you |
| Scoping | Needs analysis, recommendations, solution and licensing choices | You start with the right architecture, without unnecessary oversizing |
| Implementation | Configuration, integration, automation and environment setup | Your tools are operational faster and more cleanly |
| AI & automation | Identification of the right use cases, gradual implementation, results tracking | AI is integrated in a useful, measurable way, aligned with your objectives |
| Deployment | Team support, training, change management | Users adopt the new tools more easily |
| Optimization | Performance monitoring, adjustments, vendor roadmap watch | Your solutions evolve with your needs and remain efficient over time |
A direct relationship with the vendors
As a certified partner, XPCloud benefits from a privileged relationship with Zendesk and Zoom.
This close connection allows us to track platform developments, anticipate new features and involve the right contacts when a specific technical need arises.
For our clients, this is a real source of confidence: projects move forward with a partner who understands the solutions, best practices and vendor processes.
Certifications that support your return on investment
A Zendesk or Zoom project represents a significant investment. To get the most value from it, activating features is not enough: they must be connected to your business objectives.
XPCloud helps you:
- choose the right solutions;
- avoid unnecessary or overly complex configurations;
- make the most of the features that are genuinely useful;
- integrate tools into your information system;
- improve team productivity;
- monitor results over time.
Our role is to ensure that your tools are not only deployed, but truly used, adopted and profitable.
A certified partner for your Zendesk and Zoom projects
Zendesk deployment, Zendesk AI integration, contact center optimization, Zoom Phone implementation or structuring your collaboration tools: XPCloud supports you with certified teams and in-depth knowledge of vendor environments.
With XPCloud, you benefit from a Zendesk Premier Partner and Zoom Gold Partner, able to secure your projects and turn them into real performance drivers.
Do you have a Zendesk or Zoom project?