Your CRM, customer service software or contact centre should make your teams’ work easier and improve your customers’ experience. XPCloud supports you at every stage: audits, integration, artificial intelligence, training, support and ongoing improvements. Together, we build a solution tailored to your day-to-day needs, organisation and prioritie
Support at every stage of your project
Audits and consulting: identify your priorities
Disconnected tools, repetitive tasks or a customer journey that needs improving? Take a step back and assess how things work. We analyse your organisation, processes and technical environment to identify practical improvements and define a realistic roadmap.
Integration: tailor your tools to your organisation
Give your teams access to the information they need, where they need it. We configure your solution, migrate your data and connect your business applications. The aim: make enquiries easier to handle and reduce duplicate data entry.
Artificial intelligence: start with your business needs
Which enquiries can you automate? How can you help human agents find information or prepare a response? We help you integrate AI into your customer service operations, taking account of your data, tools and the situations that require human input.
Training: help your teams work independently
A well-configured solution also needs to be used effectively. Our training draws on your working practices and realistic scenarios to help your employees get to grips with their tools and use them confidently every day.
Support and assistance: get help when you need it
An incident, a technical issue or a feature you need help understanding? Our support team helps you report and track your requests through to resolution. Support arrangements are defined according to your operational needs and the commitments set out in your contract.
Ongoing support and development: keep improving your solution
Your teams grow, your processes change and new needs emerge. Through regular reviews, we help you prioritise adjustments and develop your solution, drawing on feedback from your users.
Tools designed for your teams and your customers
Duplicate data entry, scattered information and limited visibility: XPCloud draws on its experience in CRM and customer service projects to help you overcome these obstacles. We start with your working practices to identify priority improvements, taking account of your constraints and budget.
Our teams tailor features to your business needs, connect your tools and help your employees use them effectively. For AI, we focus on clearly defined use cases, reliable information and a handover to a human agent whenever the situation requires it.
Our support continues after launch, helping you fine-tune settings, address new needs and develop your solution as your business evolves.
Let’s talk about your tools and priorities
Planning a deployment, looking to improve an existing solution or wondering where AI fits into your customer service operations? Let’s discuss how you work and the challenges you want to address.
Frequently asked questions about our services
Where should we start with a CRM or customer service project?
Start by identifying the difficulties you face and the outcomes you want to achieve: better information sharing, less duplicate data entry, easier enquiry tracking or better reporting. An audit can then assess your organisation and tools to determine which actions should take priority.
Can we improve an existing solution without replacing everything?
Yes, depending on its capabilities and current configuration. Changes to settings, new connections between applications or additional training may address some of the difficulties. Reviewing your existing setup helps determine what can be retained, optimised or updated.
Do we need XPCloud to handle the entire project?
The scope of our support is defined around your needs. It can cover a specific stage, such as an audit or training, or several phases of your project. An initial discussion helps clarify where we can contribute and how our work will fit alongside your teams’ skills.
Is the training tailored to our business?
Yes. The programme, duration and delivery format are defined according to your solution, objectives and the employees taking part. Sessions can be held on site or remotely and can include exercises based on your own working situations.
What is the difference between technical support and ongoing support?
Technical support handles incidents and assistance requests under the terms of your contract. Ongoing support focuses on reviewing how the solution is used, gathering new requirements and planning improvements. The two services complement each other, helping you use your solution day to day and continue developing it.