Customer relationship management is a strategic issue for companies. To communicate more effectively with your customers, your customer services and marketing departments need to be able to rely on a modern, intuitive customer relationship management tool.
What does it mean to be a CRM integrator?
Our job is to deploy the chosen CRM solution within your company. To do this, we need to take into account your business, your commercial challenges and the information system you already have in place.
Integrating your CRM (Customer Relationship Management) means integrating software or a system that enables your company to manage its relationships with its customers. It’s a technological tool that helps to centralise, organise and automate customer data and interactions.
From the audit to the integration of the CRM software and the training of your teams, we take care of all the technical and operational tasks.
Through rigorous project management, XPCloud plays a full advisory role and provides you with its CRM and Customer Relations expertise. We work with you to ensure that your CRM solution is a genuine long-term performance driver.
XPCloud, Sellsy integrator
Sellsy is a 100% French CRM software offering a range of functions: pipeline management, contact management (prospects, customers, suppliers), sales management, opportunity tracking, marketing campaign management ….
XPCloud has chosen to offer Sellsy CRM to its customers because it is a comprehensive tool that saves implementation time. It will enhance the performance of your sales teams, enabling them to build lasting, high-quality relationships with your customers.
Customer service solutions integrator
Integrating customer service solutions brings the potential of experience management platforms to your business. Thanks to their powerful technical environment and rich functionalities, Customer Service software enables you to guarantee a quality experience for your customers and employees alike.
By choosing to integrate a customer service solution into your business, you are opting for a set of tools, software and processes. All these solutions are designed to help you effectively manage your customers’ interactions and requests. As a result, you can offer a high-quality service and boost customer satisfaction and loyalty.
XPCloud, Zendesk integrator
Zendesk is one of the best customer service solutions in the world. Zendesk enables companies to set up a relevant and powerful customer service. Interactions are managed via a single, intuitive interface, offering multiple possibilities. Zendesk helps to satisfy customers and build loyalty, while making work easier for employees. As a partner of Zendesk solutions, XPCloud puts its experience and know-how at your service to ensure the success of your Zendesk project.
Project management at XPCloud
Integrating CRM or customer service software is a lengthy process. It is a major project for a company that wants to place the customer at the heart of its strategy. Improving customer relationship management using dedicated tools is a project that takes time. Thanks to our experience of CRM projects and our knowledge of customer relations, we can provide you with a high-quality service, from auditing your information system to training your teams.
The key points in integrating your CRM or Customer Service solution :
- Fit in with your company’s overall strategy: vision, objectives, values, resources, markets, products or services, competition, etc.
- Project development that adapts to your needs and constraints.
- Be transparent right from the project definition phase,
- Set up validation stages for each milestone.
- Involve the employees who will be using the CRM tool or the Customer Service solution on a daily basis.
- Support your teams through the change.
Through rigorous project management, XPCloud supports you at every stage and advises you right from the definition of your specifications. We’ll help you find the CRM and Customer Service solution that’s right for you.
As partners of major solutions such as Zendesk and Sellsy, we enjoy a privileged relationship with the publishers. Our teams are fully conversant with every technical and operational aspect of the solutions, to guarantee the success of your project.