CRM and Customer Service software integrator
XPCloud was founded in March 2022. Its founders are experts in Customer Relations and Contact Centres in SaaS mode.
After a successful entrepreneurial career, we wanted to capitalise on our experience in CRM software integration. We wanted to design a differentiating, innovative and tailor-made offering for companies looking for a Cloud solution for Customer Relationship Management.
XPCloud is a company on a human scale, agile and created with a DNA of customer proximity. Our project approach is based on a global vision of customer expectations and our extensive feedback. Through our various services, we support you in the implementation and success of your CRM or Customer Service.
Why choose XPCLOUD ?
Tailor-made Customer Relations
XPCloud takes into account the major dimensions of your customer relations. Our aim is to “give you the keys” to choosing the best CRM or Customer Service tool. We adapt and implement it with your teams so that the proposed tool is consistent with the business, operational and strategic challenges of your Customer Relations.
Expert support
XPCloud’s vision and support approach stem from over 20 years’ experience in the world of Customer Relations, IT & Telecoms, software publishers and integrators dedicated to this sector.
All these years have enabled us to :
- Capitalise on extensive feedback from projects of all sizes.
- Work in a wide range of business sectors with different challenges and operations.
- Benchmark a wide range of products, technologies, infrastructures and methodologies.
- Build up a network of experts, essential in this market, to give you the agility and skills you need to meet your Customer Relationship challenges.
Our values
Customer proximity
At every stage of the project, we are committed to listening to you in order to understand your needs and meet your expectations. This personalised relationship enables our teams to integrate the software, CRM or Customer Service, taking into account your business challenges and marketing processes. Integrating a CRM system should improve your company’s performance, but that’s only possible if it’s easy for your sales teams to understand.
Team spirit
Integrating CRM or Customer Service software means first and foremost integrating a team. We’ll need to work hand in hand to understand your company’s tools and data ecosystem. In exchange, we bring you our knowledge of the CRM and Customer Relations market. This close relationship plays a key role in the success of your project.
Innovation
Personalising our offers, optimising the follow-up process, automating certain tasks… Our aim is not to limit you to standards! Communication and community tools are constantly evolving, increasing the opportunities for contact. By staying by your side, through regular monitoring, we can keep you informed of new developments and prospects for your software.
Quality
The quality of our service applies to every stage of your project.
Quality of the relationship: Listening and conviviality will enable your teams to access an intuitive, easy-to-use CRM tool.
Quality of service: This involves our ability to provide you with a consistent service that meets your deadlines and our commitments.
Quality of communication: Establish clear, transparent and proactive communication with your teams. You will be kept informed of the stages in the software deployment process.
Energy efficiency
At a time of energy transition and sustainable development, it is inconceivable for a CRM integrator not to take into account the environmental aspect of its business. At XPCloud, we favour teleworking and public transport. Our coworking space in the 15th arrondissement of Paris uses only eco-designed materials.