Customer case

The student experience in the age of AI: EPITA’s story

Founded in 1984, EPITA is a computer science and engineering school recognised for training tomorrow’s digital experts. With campuses in…

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Florajet: managing peak demand and streamlining customer service with Zendesk AI

Founded in 1992 in the Vaucluse region of France, Florajet is now one of the country’s leading express flower delivery…

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EA Pharma – Unifying Customer Service and Automating Interaction Management with Zendesk AI

“We have gained in efficiency and usability. The teams quickly adopted the solution, thanks to the customization carried out by…

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Asendia – Securing and Personalizing Global Customer Support

“We have regained user trust … and even a smile. Thanks to XPCloud, we now have a unified, secure, and…

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CFA EnSup-LR – Optimisation and Simplicity

XPCloud has been a reliable and committed partner throughout this ambitious project, and we’re very pleased with the results. Joséphine…

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DEAFI – Accessibility and Customer Excellence

“The collaboration with XPCloud was remarkable, from establishing the specifications to implementation.” William Debureaux Analysis of customer needs In July…

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GNFA – Customer Service Transformation

Analysis of customer needs As a player in skills for the Automotive Services sector, GNFA is involved in 5 main…

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A4MT – Optimisation of the Customer Relations Centre

Analysis of customer needs An analysis of A4MT’s existing Customer Relations Centre processes revealed a need for greater responsiveness and…

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AURES – Implementation of omnichannel, multilingual customer service software.

Analysis of customer needs Implementing an effective customer service solution is of strategic importance for modern companies, especially those operating…

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