Asendia – Securing and Personalizing Global Customer Support
“We have regained user trust … and even a smile. Thanks to XPCloud, we now have a unified, secure, and high-performance tool to manage our customer support globally. The tailor-made support and quality of collaboration were decisive in making the...
CFA EnSup-LR – Optimisation and Simplicity
XPCloud has been a reliable and committed partner throughout this ambitious project, and we’re very pleased with the results. Joséphine ARNAUD Customer needs analysis The CFA EnSup-LR, located in the Occitanie region, is a benchmark institution for apprenticeship training in...
DEAFI – Accessibility and Customer Excellence
The client: DEAFI, a pioneer in the provision of customer service solutions adapted for the deaf and hard of hearing. Requirement: Improve customer satisfaction by optimising request and communication management processes. XPCloud solution: Integration of the Magicful solution The collaboration...
GNFA – Customer Service Transformation
Analysis of customer needs As a player in skills for the Automotive Services sector, GNFA is involved in 5 main areas of expertise: In a few figures, the GNFA is : GNFA’s ambition is to offer high-performance services that create...
A4MT – Optimisation of the Customer Relations Centre
Analysis of customer needs An analysis of A4MT’s existing Customer Relations Centre processes revealed a need for greater responsiveness and efficiency in handling enquiries. Key challenges included the need for a platform capable of centralising and simplifying the management of...
AURES – Implementation of omnichannel, multilingual customer service software.
Analysis of customer needs Implementing an effective customer service solution is of strategic importance for modern companies, especially those operating on an international scale. Founded in 1989 by Patrick Cathala, Aures Technologies has established itself on the world market thanks...