Cloud Services :
CRM and Customer Service software
XPCloud, CRM and Customer Service software integrator, offers you a tailor-made offer to develop your Customer Relations service. Our solutions rely on market-leading technology partners and a network of experts.
We are at your side to choose and build the best customer relationship tool according to your business, operational and strategic challenges. Our ambition: to optimize your exchanges with your customers and your prospects to accompany you towards performance.
Make the difference with a tailor-made Customer Relationship!
Our services
Benefit from XPCloud expertise for the integration of your Customer Relations software (CRM and Customer Service). A dedicated project manager accompanies your teams at each stage of the implementation of the solution:
- Audit and choice of software adapted to your customer challenges.
- Integration of software and tools.
- Training your teams.
- Change management and follow-up.
- Software developments.
Our solutions
CRM integrator
XPCloud relies on Sellsy for customer CRM integration. Sellsy is a French company offering a complete CRM suite for small and medium-sized businesses. We configure the CRM parameters to meet your company’s specific requirements
Customer Service Software Integrator
A customer service solution is a set of tools, software and processes designed to help your company optimize customer relations. Offering them high-quality service helps build trust, improve customer satisfaction and increase customer loyalty.
Call center solutions integrator
At XPCloud, our mission as integrators is to optimize your contact center operations by offering you customized, high-performance solutions. We understand that customer communication is at the heart of your success, and that’s where our expertise comes in.
Common questions
To choose your Customer Service solution correctly, it is essential to ensure that you have clearly identified your needs, such as:
Will my Customer Service tool be used for internal (IT Helpdesk), external (Support/Support for my customers) or both?
Do I need an Omnichannel solution that is functionally scalable, technically scalable, and therefore at what levels of functionality and performance?
Do I need to interconnect the solution with the other components of my IS (CRM, Accounting, Logistics, etc.)? With what levels of integration (APIs, other means, etc.) and interoperability?
Should my solution be natively multi-platform (Web & Mobile) immediately?
At XPCloud we support you on all the choices that will structure your Customer Service project, on its impact in relation to your challenges and, ultimately: your customers, your agents and your administrative staff (HR, Finance, Management Control, etc.).
In order to ensure an excellent Customer Experience, it is important that your agents/employees are able to call upon a specific expertise within their company (HR, Finance, Commerce, Logistics, etc.) in a “transparent mode” for the customer. Examples: Finance for a modification of a means of payment, Commercial Service for the validation of a discount or the continuity of a promotion, etc.
Side Conversations will also generate a better experience for your agents/employees, since they will be able to respond in the most relevant and efficient way to the customer, based on the necessary expertise.
The market is divided into two main sub-markets, the so-called full suite platform and specialist solutions.
We will count among the complete offers: SalesForce, Oracle, Microsoft and SAP.
Specialists include Zendesk and ServiceNow.
Becareful, ServiceNow is really specialized on the internal Customer Service scope (IT Helpdesk), while Zendesk is really the undisputed leader of Customer Service (Also called HelpDesk). Complete solutions are often the reconciliation of several solutions following successive buyouts. At XPCloud, we recommend connecting the best of worlds: for example, Salesforce for the CRM part connected to Zendesk for the Customer Service part. Both solutions integrate in a very fine way, and our teams are particularly advanced on these subjects.
Discover our solutions
Given the nature of cloud-based solutions (SAAS), the technical requirements are simplified. A professional-quality browser and internet access allow us to use the solutions we integrate with our customers.
Before each project, we conduct an audit of your environment to determine the most suitable solutions and tools.
Our customers testify
I am delighted with our collaboration and partnership with XPCloud to implement the Zendesk solution. This initiative has not only strengthened our ability to respond effectively to customer requests, but has also improved our overall customer service process.
I have witnessed the significant transformation of our service centre following the integration of the Zendesk solution, orchestrated by XPCloud. This project was ambitious and required close collaboration between our IT departments, as well as the technical and functional expertise of XPCloud.
We chose Zendesk because, after looking at the solutions available on the market, we identified this solution as being very close to our needs and meeting our challenges.
After the demonstration, the choice was very fluid and very obvious.
We chose Magicful, integrated by XPCloud, for its ability to meet our specific needs, in particular the integration of the video channel.
Thanks to XPCloud’s expertise, we were able to deploy this solution quickly and efficiently.
